Privacy Policy

Protecting your data is of utmost importance to us at Spinbetter. We strive to ensure the security of your personal data and to explain why we collect it and how we use it. This privacy policy outlines how we process your personal data when you use our website.

Contents

Information collection

Control over your data
Spinbetter and our subsidiaries control the collection and use of your personal data. If you have any questions, you can contact our data protection officer at [email protected].

Personally identifiable information

This includes:

Username
First and last name
Email address
Actual and billing address
Phone number
Identity documents and proof of address
Transaction history
Website preferences
Credit/debit card or other payment method information

Non-personally identifiable information

We collect data about your interaction with the website, such as:

IP address
Time and date of access
Pages visited
Language selected
Browser type

Phone calls

Calls to our customer service centre are recorded for training and security purposes.

We may store data from chats or other social features.

Cookies

We use cookies to improve the efficiency of the website and enhance your experience. For more details, please see our cookie policy.

Use of your personal information

Your data may be used for:

Providing requested products or services
Compliance with legal and regulatory requirements
Monitoring website performance
Sending marketing materials (with your consent)

Your rights

If your data is incorrect, you have the right to have it corrected. Please write to [email protected] to make changes that cannot be made in your account.
You can request a copy of your personal data by contacting us via online chat or email. Valid identification will be required, and responses will be provided within one month.
You have the right to request the deletion of your data if there are no legitimate reasons for its processing. This right is only valid under certain conditions.

Your data may be transferred:

To comply with legal or regulatory requirements
To ensure compliance with our terms and conditions
To assist in the provision of services
To prevent fraud
For research purposes to prevent addiction (anonymous data)
With your consent

International data transfers

Your data may be transferred outside your country, including to countries outside the EEA, with security measures in place.

Security

We use strict security measures to protect your data, including encryption and secure storage.

Data storage

Personal data is only stored for as long as necessary to achieve legal or business purposes. After that, it is securely deleted or destroyed.

Third-party policies

We are not responsible for third-party websites linked to from our website. Their privacy policies govern the collection of data.

Analytics

We use Google Analytics to track website usage and improve our services. Google may use the data for personalised advertising. We operate on an ‘as is’ and ‘as available’ basis and are not liable for any indirect, incidental or punitive damages arising from the use of your data.